FAQ

Our fashion collections cater to style-conscious women who appreciate affordable, trendy clothing. We particularly serve:

• Professional women looking for workwear essentials like blouses and trousers
• Petite women seeking perfectly fitted clothing
• Holiday-goers needing swimwear and vacation outfits
• Jeans lovers and those refreshing their everyday wardrobe

Dorothy Perkins Shop offers stylish, customer-focused fashion at affordable prices. Our collections blend contemporary trends with wardrobe essentials, all delivered with the same care and attention we put into our customer service.

Our collections include:

• Blouses for work and casual wear
• Holiday clothes for your getaways
• Jeans in various styles and fits
• Petite clothing designed for smaller frames
• Swimwear for beach vacations
• Trousers for professional and casual settings

Yes! We have a dedicated Petite Clothing range designed specifically for women 5’3″ and under, offering perfectly proportioned pieces for smaller frames.

Each product page includes detailed size charts. We recommend:

• Measuring yourself according to our guide
• Comparing your measurements to our size chart
• Reading product reviews for fit feedback

Remember, our 15-day return policy means you can exchange if the fit isn’t perfect.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our payment partners.

We process orders quickly to get your fashion finds to you ASAP. If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed for dispatch.

We ship worldwide! However, please note some Asian countries and remote regions may be excluded from delivery. Customs fees may apply depending on your country’s regulations.

We offer two shipping methods:

All orders are processed within 1-2 business days (excluding weekends and public holidays). Delivery times begin once your order has been dispatched from our warehouse in Ely, UK:

• Standard Shipping: 10-15 business days after dispatch
• Free Shipping: 15-25 business days after dispatch

Fashion Tip: Planning a holiday? Order your swimwear and holiday clothes at least 3 weeks before you travel to ensure they arrive in time for your suitcase!

Yes! Once your order ships, you’ll receive a confirmation email with tracking information. We recommend:

• Downloading the carrier’s app for real-time updates
• Checking your spam folder if you don’t see our emails
• Contacting our customer service if you have any delivery concerns

We offer easy 15-day returns from the date you receive your order. Items must be unworn, undamaged, and in their original packaging with tags attached.

Please contact our customer service team at [email protected] to initiate a return. We’ll provide you with return instructions and any necessary documentation.

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping method for returns.

Once we receive your returned item, please allow up to 14 business days for your refund to be processed. The timing of the refund appearing in your account will depend on your payment method and financial institution.

Our friendly customer service team is available via email at [email protected]. Please include your order number and any relevant details in your message for faster assistance.

Our warehouse is located at:
81 Witchford Rd, Ely, GB CH6N 3XV
United Kingdom